Policies | Innowerk

Terms & Conditions

Welcome to Innowerk Creations. Please read these Terms and Conditions carefully before using our website.

General Terms

By using our website, you agree to be bound by these Terms and Conditions, as well as any additional terms and conditions that may apply to specific areas of the website or to particular transactions. If you do not agree to these terms, you should not use our website.

Use of Website

You may use our website for lawful purposes only. You may not use our website to post or transmit any material that is offensive, defamatory, or in violation of any law or regulation.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Innowerk Creations or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without our prior written consent.

Products and Services

We offer a variety of products and services on our website, including artwork and other creative works. All products and services are subject to availability, and we reserve the right to change the prices and descriptions of our products and services at any time without prior notice.

Orders and Payment

When you place an order on our website, you agree to pay the price listed at the time of purchase, as well as any applicable taxes and shipping fees. We accept payment by credit card, PayPal, and other methods as listed on our website. We reserve the right to reject or cancel any orders that we deem inappropriate or fraudulent.

Shipping and Delivery

We offer shipping to addresses in Germany and select international destinations. Please refer to our Shipping Policy for more information on shipping and delivery.

Returns and Refunds

We do not offer returns or exchanges for any reason, except in the case of damage during shipping. Please refer to our Returns Policy for more information.

Limitation of Liability

In no event shall Innowerk Creations or its affiliates be liable for any damages, including without limitation, direct, indirect, incidental, special, consequential or punitive damages, arising out of or in connection with your use of our website.

Indemnification

You agree to indemnify and hold Innowerk Creations and its affiliates harmless from any and all claims, damages, expenses, and liabilities, including reasonable attorneys' fees, arising out of or in connection with your use of our website.

Termination

We reserve the right to terminate your access to our website at any time, without notice or liability.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Germany. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved exclusively by the courts of Germany.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time, without prior notice. Please review these terms periodically for any updates or changes.

If you have any questions or concerns about these Terms and Conditions or your use of our website, please contact us at info@innowerkcreations.com.

Refund Policy

Returns Policy

Thank you for shopping with Innowerk Creations. Please read this Returns Policy carefully to understand our policy on returns.

General Return Policy

We do not accept returns or exchanges for any reason, except in the case of damage during shipping. All sales are final.

Damaged Products

In the event that your product is damaged during shipping, please contact us within 24 hours of delivery to report the damage. We may require photos or other documentation to process a claim with the shipping carrier.

If your product is eligible for a return due to shipping damage, we will provide you with a return label and instructions on how to return the item. You will have 30 days from the date of delivery to return the item.

Warranty

If your product is damaged during shipping, we offer a 3-month warranty for the product. If you experience any issues with your product due to damage during shipping within this time frame, please contact us at info@innowerkcreations.com and we will work with you to resolve the issue.

Refunds

If your return is approved, we will process a refund to the original payment method used to make the purchase. Please note that shipping fees are non-refundable.

If you have any questions or concerns about our Returns Policy or your specific situation, please contact us at info@innowerkcreations.com.

Cookie Policy

This Cookie Policy explains how Innowerk Creations ("we," "us," or "our") uses cookies and similar technologies on our website www.innowerkcreations.com (the "Site"). This policy applies to all visitors and users of the Site.

What are cookies?

Cookies are small text files that are stored on your device when you access and use the Site. Cookies help us to recognize your device, remember your preferences, and improve your experience on the Site. Some cookies are essential for the Site to function properly, while others are used to enhance your browsing experience.

What types of cookies do we use?

We use the following types of cookies on the Site:

Necessary Cookies: These cookies are essential for the Site to function properly. They enable basic functions like page navigation and access to secure areas of the Site. The Site cannot function properly without these cookies.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to the Site and see how visitors navigate the Site. This helps us to improve how the Site works, for example by ensuring that users can find what they are looking for easily.
Functional Cookies: These cookies enable the Site to remember your preferences and personalization settings, such as your language preference and your login details. This improves your user experience by making the Site more personalized.
Targeting/Advertising Cookies: These cookies are used to deliver targeted advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

How do we use cookies?

We use cookies on the Site for the following purposes:

To remember your preferences and settings
To improve your browsing experience
To analyse how the Site is used and to improve its performance
To show you relevant advertising

How can you control cookies?

You can control cookies by adjusting your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, please note that disabling cookies may affect your experience on the Site, and some features may not work as intended.

Changes to this policy

We may update this Cookie Policy from time to time. We will post any changes on the Site, so please check back regularly for updates.

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at info@innowerkcreations.com.

Privacy Policy

This Privacy Policy explains how Innowerk Creations ("we," "us," or "our") collects, uses, and discloses personal information about you when you visit our website www.innowerkcreations.com (the "Site"). This policy applies to all visitors and users of the Site.

Information We Collect

We may collect personal information about you when you visit the Site or use our services. The types of personal information we may collect include:

Contact information, such as your name, email address, and phone number.
Payment information, such as your credit card or other payment details.
Login credentials, such as your username and password.
Other information you choose to provide to us, such as your preferences, feedback, or other communications

Use of Information

We may use your personal information for the following purposes:

To provide you with our services and fulfill your requests.
To process your payments and transactions.
To communicate with you about our services, promotions, and events.
To personalize and improve your experience on the Site.
To comply with legal and regulatory requirements.

Sharing of Information

We may share your personal information with third parties for the following purposes:

To process your payments and transactions.
To provide you with our services and fulfill your requests.
To comply with legal and regulatory requirements.
To respond to legal requests or prevent fraud.
To enforce our rights and agreements.

We may also share your personal information with our service providers, such as web hosting providers, payment processors, and email service providers. These service providers may only use your personal information to provide services to us and are required to maintain the confidentiality of your information.

Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies on the Site to collect information about your browsing activities. Cookies are small text files that are stored on your device when you access and use the Site. You can control cookies by adjusting your browser settings.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You may also object to our use of your personal information or request that we restrict our use of your personal information. To exercise these rights, please contact us using the contact information provided below.

Children's Privacy

The Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under the age of 16.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site, so please check back regularly for updates.

If you have any questions or concerns about this Privacy Policy or our use of your personal information, please contact us at info@innowerkcreations.com .

Shipping Policy

Thank you for visiting Innowerk Creations. We are pleased to offer shipping services to our customers. Please read this Shipping Policy carefully to understand our shipping practices.

Shipping Information

We ship our products to addresses in Germany and select international destinations. The shipping costs vary depending on the destination and the size and weight of the package. If you fill in the shipping form, a quote will be given but we are not liable for any shipping charges or changes due to extraneous circumstances. Before we can ship any orders, each customer will need to fill in the shipping form that is located in the header and footer.

Shipping Methods

We offer several shipping methods to choose from, including standard shipping and expedited shipping. The estimated delivery times and costs for each method will be displayed at checkout.

Shipping Processing Times

We will process and ship your order as soon as possible, typically within 2-5 weeks. However, please note that processing times may be longer during peak periods or due to other unforeseen circumstances.

Delivery Times

Delivery times vary depending on the shipping method and the destination. Please note that delivery times may be longer for international destinations due to customs clearance procedures.

Order Tracking

Once your order has shipped, we will provide you with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.

Shipping Restrictions

Please note that there may be restrictions on shipping certain products to certain destinations. We reserve the right to cancel and refund any orders that violate these restrictions.

Customs and Duties

For international shipments, customs and duties may be imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping fees charged by Innowerk Creations. Please check with your local customs office for more information.

Shipping Damage

If your package is damaged during shipping, please contact us within 24 hours of delivery to report the damage. We may require photos or other documentation to process a claim with the shipping carrier.

Returns and Refunds

If you are not satisfied with your purchase, you may be able to return it in accordance with our Return Policy. Please note that shipping fees are non-refundable.

If you have any questions or concerns about our Shipping Policy or our shipping practices, please contact us at info@innowerkcreations.com .